Refund Policy

Refund Policy

We strive to ensure every session on AcaHive meets your expectations. This policy explains when and how refunds are processed.

Session Cancellation Refunds

• Cancelled 24+ hours before session: Full refund
• Cancelled 12–24 hours before session: 50% refund
• Cancelled less than 12 hours before session: No refund (unless the mentor cancels)

Mentor No-Shows

If a mentor does not attend a confirmed session without cancelling in advance, you will receive a full refund automatically within 3–5 business days.

Disputed Sessions

If you believe a session did not meet reasonable standards, you may raise a dispute within 48 hours of the session end time by contacting support@acahive.io.

Refund Processing

Approved refunds are returned to your original payment method. Processing times vary by payment provider (typically 3–10 business days).

Subscription Plans

Monthly or annual subscriptions are non-refundable after the first 14 days of the billing period, except where required by law.

Contact

Refund queries: billing@acahive.io

Last updated: April 2026